Tuesday, September 15, 2009

Buying Schwinn 231 Recumbent Exercise Bike


As far as the comfort and feel of this bike, we are very happy. That is, when it is working! I will start with the statement that Schwinn customer support has been very easy to work with.
Item 1: The bike came in an undamaged box (wet though, in the middle of a snow storm) which we accepted. After we broke down the box to get it out we discovered that the front shroud was damaged. This was not discovered until we were almost done unpacking it. Schwinn sent us new parts. Wrong parts. They sent us more new parts. Still wrong. On the third try they got it right (sort of). There was a color change and the silver and black color scheme is reversed. That is why we had to change both sides even though one side was damaged. They were a very big job to change because we had to remove the pedals with a wheel puller.
Item 2: The blood pressure monitor quit working. They sent us complete new handle bars which contained the wiring. Works fine now.
Item 3: The transformer just died so the bike has no power. They are shipping us a new one.

I would like to restate that customer support is very good. The bike is registered so they can look up and see it is under warranty. However, If I had realized that Schwinn is no longer an American Co. and the bike was made in China, I may have shopped around some more. I really feel that we got a lemon since it came damaged and this is our second repair in 6 months. Get more detail about Schwinn 231 Recumbent Exercise Bike.

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